Viva Communications Private Limited

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Contact center suite - Domestic solutions

Additional Information:

• Delivery Time: 3 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.     Omni channel contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Chatbot solution + contact center solution.

Additional Information:

• Delivery Time: 3 - 4 Weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Auto dailer + contact center solution 

Additional Information:

• Production Capacity: NA
• Delivery Time: 3-4 Weeks
• Packaging Details: Based on requirements

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
    Call center quality management system (QMS) + contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
    Multi channel CC solution + contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
    Scripting solution + contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Cloud contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     On- Premises call center solution + contact center solution.

Additional Information:

• Delivery Time: 3 -4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
    Visual IVR + Contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Real time speech analysis + contact center solutions.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     DID , intergration services (CRM /whatsapp, social media) AI based service, extra charges.

Additional Information:

• Production Capacity: NA
• Delivery Time: 3 - 4 Weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
    Automated IVR solution + Contact center solution.

Additional Information:

• Item Code: NA
• Production Capacity: NA
• Delivery Time: 3 - 4 weeks
• Packaging Details: Based on Requirements

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     CRM Intergration + contact center solution .

Additional Information:

• Delivery Time: 3 - 4 Weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Presence CC, Inbound,outbound, manual/progressive/productive dailer, IVR, skill based routing, campaign management, montoringand reports, call recording. (telephonyu service on pay as you use model)

Additional Information:

• Delivery Time: 3 - 4 Weeks

     A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Presense CC, Inbound, Outbound Manual Dialer, Campaign Management Monitoring & Reports, Call Recording (Telephony on Pay as you use model)

Additional Information:

• Delivery Time: 3 - 4 Weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.    Call center outbound dialing + contact center solution

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
    Salesforce CRM integration + contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
    Social media integration + contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Customer survey solution + contact enter solution.

Additional Information:

• Delivery Time: 3 - 4 weeks

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs.
     Web integration (WEB RTC calling) contact center solution.

Additional Information:

• Delivery Time: 3 - 4 weeks